Help centre

How can we help?

Answers to the questions we hear most — about booking, payments, cancellations and listing on Tripsorb.

Booking & travel

How do I book an experience?
Open any experience, choose a package and date if offered, then send a booking request. The organiser confirms availability and, where online payment is enabled, you'll be sent a secure link to pay your deposit and secure your place.
Do I pay the full amount up front?
Usually no. Most experiences take a deposit (a percentage of the total) to confirm your booking, with the balance collected by the organiser. The exact amount is always shown before you pay.
How do I find experiences near me?
Use “Near me” to see experiences around your location, or browse by destination and category. You can filter by type, dietary needs and more.

Payments & deposits

Is paying online secure?
Yes. Payments are processed by Stripe — your card details are handled by Stripe and never stored on our servers.
What currency am I charged in?
Prices are shown in the currency set by the platform or organiser. Your bank may apply its own conversion if it differs from your card's currency.
Can I get a refund?
Refunds follow the organiser's cancellation policy, which is shown clearly on every listing (Flexible, Moderate, Strict or Non-refundable). Check it before you book.

For organisers

How do I list an experience?
Create an organiser account, choose a plan, then use the step-by-step builder to add your experience — basics, details, itinerary and photos. You can save as a draft and publish when ready.
What does it cost?
There's a free Starter plan to get going, plus paid plans for more listings, featured placement and analytics. See the pricing page for current plans.
How do I get paid?
You collect a deposit through the platform to confirm bookings; the balance is arranged directly with your travellers. Payout details depend on your setup — see your studio dashboard.

Account & cancellations

I forgot my password.
Use the “Forgot password” link on the sign-in page. We'll email you a secure link to set a new one.
How do I cancel a booking?
Contact the organiser as early as possible. What you're owed depends on their cancellation policy and how far ahead you cancel.
How do I delete my account?
Reach out via the contact page and we'll help you close your account and remove your data.

Still need a hand?

Can't find your answer? Send us a message and we'll help directly.